Data management.
Digitally capturing the information in paper-based and digital application forms and enquiry correspondence for use in hiring or delivering services.
Operational efficiency.
Data capture solutions can scan paper documents to capture and digitise the data held within them. Data can be automatically fed into your back-office systems to reduce delays and the need for manual processing.
Research and analytics.
Capturing data from paper or digital surveys. The data can then be analysed to enable you to track sentiment, identify trends or areas of concern, and respond to public feedback.
Compliance and regulatory reporting.
Capturing and organising data required for compliance with regulations such as GDPR. This can help ensure that the data you hold is traceable and securely stored
THE BENEFITS
The benefits of using data capture solutions.
By streamlining processes and capturing information for use in analysis, data capture solutions could benefit local authorities in a range of ways.
Increased Efficiency
Automating data capture instead of relying on manual data entry can lead to increased productivity. Not only is it this faster, it saves staff time and effort – freeing them up to focus on more valuable areas.
Reduced Costs
You could save on staff costs if there’s less or no need for staff to perform manual entry. And once a document is scanned and its data captured, you may be able to reduce storage costs on keeping paper copies.
Improved Accuracy
Human error is a possibility when manually keying in data. Typing the wrong number or letter without correcting it can lead to issues in operations or customer interactions, but automated data capture isn’t subject to this same risk.
Enhanced Intelligence
When the data is more easily accessible, analysis can be performed to reveal insights that can inform decision making, or support processes or services to be improved or created to better serve customers or communities.